On-Demand Remote Support

Worldwide Remote Hands Services

RenewCare offers Remote Hands services to provide on-demand technical resources for various onsite IT infrastructure tasks (Data Center, Edge, EUC) wherever and whenever needed globally. Our “pay-as-you-go” model minimises or eliminates the necessity of dispatching your IT staff to remote locations for routine tasks. Whether you require remote hands support or colocation services, our technicians deliver the level of assistance you need.

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Service Levels Offerings

Our array of service levels accommodates diverse requirements and skill sets, contingent upon local availability. RenewCare’s Remote Hands service provides prompt, essential support but does not substitute data center professional services projects or maintenance contracts.

Same Day Service

Next Business Day Service

Scheduled Service (2+ Days)

What's included in our Remote Hands Services?

  • Flexible Service Level Options tailored to your needs
  • Usage-based pricing model for cost efficiency
  • Streamlined dispatch management and escalation procedures
  • Access to Central Park Portal for instant reporting
  • Annual Review of Service Activities for performance evaluation
  • Assignment of a dedicated Service Delivery Manager
  • Choice between Quarterly or Monthly Reviews of Service Activities

Why you want to work with us

Global 24/7 support

Continuous global technical support ensures minimal downtime and maximised operational efficiency.

Cost-effective maintenance

Save 30% to 70% compared to OEM maintenance costs, extending the life of IT equipment affordably.

First-time resolve guarantee

Confidence in service effectiveness with a guarantee to fix issues on the first visit or provide a month’s maintenance credit.

Ready to maximise your
IT investment? Contact
us today.