Plus Level Support

Remediation and Patch Management

RenewCare’s Plus level support adds incident resolution and patch management to your existing monitoring. We ensure fast fixes for storage, server, and network issues, while proactively managing patch levels and performing critical security updates. Plus support boosts compliance, reduces security risks, and prepares you for audits.

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The Value of Plus Support

we’re there when you can’t be, minimizing alert fatigue and letting you focus on your business.

We help reduce security risks, improve SLA performance, and keep you prepared for audits, all while managing your infrastructure seamlessly.

Our Approach to Optimising Infrastructure Management

BASE

Round-the-clock monitoring, incident detection, triage, and escalation (NOC services)

Use cases

  • 24 x 7 monitoring
    • Performance and Utilisation Tracking
    • Availability Monitoring
    • Network Path Surveillance
    • NetFlow Analysis
    • Network Configuration Tracking
  • Smart Incident Detection and Alerts
  • Fault Identification and Triage
  • Intelligent Escalation Process
  • Ticket Management System
  • Coordination of Third-Party Incidents

Value

  • Enjoy uninterrupted, 24/7 infrastructure oversight
  • Cut down on unnecessary alerts
  • Allocate more time to focus on your strategic projects

PLUS

Incident resolution for managed devices and proactive patch management

Use cases

  • Remediation Services
    • Storage Solutions
    • Server Management
    • Network Management
    • Third-Party Support
  • Patch Management
    • Hot Fix Implementation
    • Minor Version Upgrades
    • Security Updates
  • Network Configuration Backups
  • Regular Service Reviews

Value

  • Mitigate risks through compliance
  • Decrease MTTR (achieve quicker resolutions)
  • Ensure predictable patch management

FULL

Complete management and support for all managed devices

Use cases

  • Ticket resolution covering entitled devices includes:
    • Service inquiries
    • Modification requests
  • Change oversight
  • Issue handling
  • Performance tuning
  • Significant version updates

Value

  • Augment internal capabilities
  • Enhance uptime maximisation
  • Stabilise budget

Why you want to work with us

Global 24/7 support

Continuous global technical support ensures minimal downtime and maximised operational efficiency.

Cost-effective maintenance

Save 30% to 70% compared to OEM maintenance costs, extending the life of IT equipment affordably.

First-time resolve guarantee

Confidence in service effectiveness with a guarantee to fix issues on the first visit or provide a month’s maintenance credit.

Ready to maximise your
IT investment? Contact
us today.