Full Level Support

Our Full Management Level

RenewCare’s Full Support expands on our Base and Plus services, offering comprehensive IT infrastructure management. It provides expert support to complement your internal team, ensuring more uptime and stable management costs.

Full service includes ticket resolution for service and change requests, problem and change management, performance optimization through expert recommendations, and seamless upgrades to major device versions.

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The Value of Full Support

We provide coverage when you can’t, helping to avoid alert fatigue and letting you focus on core business tasks. Our service minimizes security risks, enhances SLA performance, and ensures audit readiness. It complements your internal team’s skills, drives uptime, and helps you avoid unpredictable management costs, ensuring stability and efficiency.

Our Approach to Optimising Infrastructure Management

BASE

Round-the-clock monitoring, incident detection, triage, and escalation (NOC services)

Use cases

  • 24 x 7 monitoring
    • Performance and Utilisation Tracking
    • Availability Monitoring
    • Network Path Surveillance
    • NetFlow Analysis
    • Network Configuration Tracking
  • Smart Incident Detection and Alerts
  • Fault Identification and Triage
  • Intelligent Escalation Process
  • Ticket Management System
  • Coordination of Third-Party Incidents

Value

  • Enjoy uninterrupted, 24/7 infrastructure oversight
  • Cut down on unnecessary alerts
  • Allocate more time to focus on your strategic projects

PLUS

Incident resolution for managed devices and proactive patch management

Use cases

  • Remediation Services
    • Storage Solutions
    • Server Management
    • Network Management
    • Third-Party Support
  • Patch Management
    • Hot Fix Implementation
    • Minor Version Upgrades
    • Security Updates
  • Network Configuration Backups
  • Regular Service Reviews

Value

  • Mitigate risks through compliance
  • Decrease MTTR (achieve quicker resolutions)
  • Ensure predictable patch management

FULL

Complete management and support for all managed devices

Use cases

  • Ticket resolution covering entitled devices includes:
    • Service inquiries
    • Modification requests
  • Change oversight
  • Issue handling
  • Performance tuning
  • Significant version updates

Value

  • Augment internal capabilities
  • Enhance uptime maximisation
  • Stabilise budget

Why you want to work with us

Global 24/7 support

Continuous global technical support ensures minimal downtime and maximised operational efficiency.

Cost-effective maintenance

Save 30% to 70% compared to OEM maintenance costs, extending the life of IT equipment affordably.

First-time resolve guarantee

Confidence in service effectiveness with a guarantee to fix issues on the first visit or provide a month’s maintenance credit.

Ready to maximise your
IT investment? Contact
us today.