Base Level Support

Your Network Operations Center (NOC)

Our base level support offers 24/7 monitoring for server, storage, and network hardware, helping minimize unnecessary alerts. We track performance, availability, and configurations while notifying you only when urgent action is needed. Our service ensures incidents are reported to your designated teams and managed until resolution is confirmed. 

Stay focused on your strategic goals while we handle the infrastructure.

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The Value of Base Support

We step in to manage your systems when you can’t, helping you avoid the burden of constant alerts and allowing you to stay focused on growing your business.

Our Approach to Optimising Infrastructure Management

BASE

Round-the-clock monitoring, incident detection, triage, and escalation (NOC services)

Use cases

  • 24 x 7 monitoring
    • Performance and Utilisation Tracking
    • Availability Monitoring
    • Network Path Surveillance
    • NetFlow Analysis
    • Network Configuration Tracking
  • Smart Incident Detection and Alerts
  • Fault Identification and Triage
  • Intelligent Escalation Process
  • Ticket Management System
  • Coordination of Third-Party Incidents

Value

  • Enjoy uninterrupted, 24/7 infrastructure oversight
  • Cut down on unnecessary alerts
  • Allocate more time to focus on your strategic projects

PLUS

Incident resolution for managed devices and proactive patch management

Use cases

  • Remediation Services
    • Storage Solutions
    • Server Management
    • Network Management
    • Third-Party Support
  • Patch Management
    • Hot Fix Implementation
    • Minor Version Upgrades
    • Security Updates
  • Network Configuration Backups
  • Regular Service Reviews

Value

  • Mitigate risks through compliance
  • Decrease MTTR (achieve quicker resolutions)
  • Ensure predictable patch management

FULL

Complete management and support for all managed devices

Use cases

  • Ticket resolution covering entitled devices includes:
    • Service inquiries
    • Modification requests
  • Change oversight
  • Issue handling
  • Performance tuning
  • Significant version updates

Value

  • Augment internal capabilities
  • Enhance uptime maximisation
  • Stabilise budget

Why you want to work with us

Global 24/7 support

Continuous global technical support ensures minimal downtime and maximised operational efficiency.

Cost-effective maintenance

Save 30% to 70% compared to OEM maintenance costs, extending the life of IT equipment affordably.

First-time resolve guarantee

Confidence in service effectiveness with a guarantee to fix issues on the first visit or provide a month’s maintenance credit.

Ready to maximise your
IT investment? Contact
us today.