What does IT Infrastructure Management Services mean for your business?
Round-the-clock monitoring, incident detection, triage, and escalation (NOC services)
Incident resolution for managed devices and proactive patch management
Complete management and support for all managed devices
Our automated system proactively detects hardware events for storage, servers, and networks, generating tickets and sending email alerts. This results in a 31% faster repair time with a 97% first-time fix rate, significantly reducing manual intervention, troubleshooting, and downtime. Through our Central Park customer portal, you gain real-time access to service tickets, engineering updates, and tracking information, ensuring full visibility and control.
We monitor your server, storage, and network environments 24/7, tracking performance, availability, and configurations, while overseeing NetFlow data. Alerts are streamlined to notify you only when urgent action is required. Incidents are quickly reported to the appropriate teams, including third-party providers, as per the service agreement. All tickets are managed until the issue is resolved and confirmed by the customer.
Our system automatically detects hardware events for storage, servers, and networks, generating tickets and sending email alerts. This results in a 31% faster repair time with a 97% first-time fix rate, reducing manual tasks, troubleshooting, and downtime. Through our Central Park portal, you can access real-time updates on service tickets, engineering notes, and tracking numbers for full transparency and control.
We handle ticket resolutions for entitled devices, covering both service and change requests. Problem and change management are executed as outlined in the service agreement. Our experts provide guidance on sizing, configuration, and improvements to optimize performance. Additionally, we efficiently manage upgrades to major device versions to ensure smooth operations.
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