IT Infrastructure Management Services

What does IT Infrastructure Management Services mean for your business?

  • Keeps your team focused on key strategic projects, reducing distractions from routine tasks.
  • Helps your business towards compliancy with industry standards and regulations.
  • Fills gaps in your team’s skill set, giving you access to specialized expertise.
  • Provides reliable support when you need it, with the tools and capabilities to meet your demands.
  • Combines scale and agility, offering both comprehensive resources and personalized attention to your business.
  • Delivers 24/7 global support through Enterprise Operations Centers, powered by Entuity Software.
  • Tailors services specifically to your environment, optimizing your team’s productivity.

Our Scalable Service Levels for Infrastructure Management

BASE

Round-the-clock monitoring, incident detection, triage, and escalation (NOC services)

Use cases

  • 24 x 7 monitoring
    • Performance and Utilisation Tracking
    • Availability Monitoring
    • Network Path Surveillance
    • NetFlow Analysis
    • Network Configuration Tracking
  • Smart Incident Detection and Alerts
  • Fault Identification and Triage
  • Intelligent Escalation Process
  • Ticket Management System
  • Coordination of Third-Party Incidents

Value

  • Enjoy uninterrupted, 24/7 infrastructure oversight
  • Cut down on unnecessary alerts
  • Allocate more time to focus on your strategic projects

PLUS

Incident resolution for managed devices and proactive patch management

Use cases

  • Remediation Services
    • Storage Solutions
    • Server Management
    • Network Management
    • Third-Party Support
  • Patch Management
    • Hot Fix Implementation
    • Minor Version Upgrades
    • Security Updates
  • Network Configuration Backups
  • Regular Service Reviews

Value

  • Mitigate risks through compliance
  • Decrease MTTR (achieve quicker resolutions)
  • Ensure predictable patch management

FULL

Complete management and support for all managed devices

Use cases

  • Ticket resolution covering entitled devices includes:
    • Service inquiries
    • Modification requests
  • Change oversight
  • Issue handling
  • Performance tuning
  • Significant version updates

Value

  • Augment internal capabilities
  • Enhance uptime maximisation
  • Stabilise budget

Our Infrastructure Management Services Are Tailored for You

RenewCare Hardware Monitoring

Our automated system proactively detects hardware events for storage, servers, and networks, generating tickets and sending email alerts. This results in a 31% faster repair time with a 97% first-time fix rate, significantly reducing manual intervention, troubleshooting, and downtime. Through our Central Park customer portal, you gain real-time access to service tickets, engineering updates, and tracking information, ensuring full visibility and control.

Base Level Support

We monitor your server, storage, and network environments 24/7, tracking performance, availability, and configurations, while overseeing NetFlow data. Alerts are streamlined to notify you only when urgent action is required. Incidents are quickly reported to the appropriate teams, including third-party providers, as per the service agreement. All tickets are managed until the issue is resolved and confirmed by the customer.

Plus Level Support

Our system automatically detects hardware events for storage, servers, and networks, generating tickets and sending email alerts. This results in a 31% faster repair time with a 97% first-time fix rate, reducing manual tasks, troubleshooting, and downtime. Through our Central Park portal, you can access real-time updates on service tickets, engineering notes, and tracking numbers for full transparency and control.

Full Level Support

We handle ticket resolutions for entitled devices, covering both service and change requests. Problem and change management are executed as outlined in the service agreement. Our experts provide guidance on sizing, configuration, and improvements to optimize performance. Additionally, we efficiently manage upgrades to major device versions to ensure smooth operations.

Ready to maximise your
IT investment? Contact
us today.